velomirion
+61416558452
Last updated: 15 January 2025
At velomirion, we understand that your family's financial information is personal. We've built our approach around respecting your privacy while helping you plan for what matters most. This policy explains how we handle your data when you use our family financial planning services.
We're based in Australia and follow the Australian Privacy Principles under the Privacy Act 1988. But honestly, we'd protect your information carefully regardless of what the law required.
When you work with velomirion, we collect information that helps us understand your family's financial situation and goals. Some of this you provide directly. Other bits we collect as you use our services.
When you visit our website or use our planning tools, we collect technical information that helps us improve your experience. This includes your IP address, browser type, device information, and how you interact with our site. We use cookies and similar technologies, and you can control these through your browser settings.
We use the information you share to provide meaningful financial planning support. Here's what that looks like in practice.
| Purpose | How We Use Your Data |
|---|---|
| Service Delivery | Creating personalized financial plans, analyzing your current situation, providing recommendations |
| Communication | Responding to inquiries, sending educational resources, providing updates about your planning |
| Platform Improvement | Understanding how families use our tools, identifying areas for enhancement |
| Legal Compliance | Meeting our obligations under Australian financial services regulations |
We don't sell your information to third parties. We never have and never will. Your family's financial details aren't a commodity to us.
Sometimes we need to share your information with others to provide our services effectively. We're selective about this and only work with partners who take privacy seriously.
We work with technology providers who help us deliver our platform, secure cloud storage services, and communication tools. These providers only access the information necessary to perform their specific functions, and they're contractually bound to protect your data.
If your financial planning involves specialized advice (tax planning, legal considerations, specific investment strategies), we might connect you with qualified professionals. We only share information with your explicit permission in these cases.
We may disclose information when required by Australian law, in response to valid legal processes, or to protect the rights and safety of our clients or others. This doesn't happen often, but transparency matters.
Important Note on Data Location: Your information is primarily stored on secure servers located in Australia. Some of our service providers use servers in other countries with strong privacy protections. We ensure any international data transfers comply with Australian Privacy Principles and include appropriate safeguards.
Under Australian privacy law, you have specific rights regarding your personal information. We've designed our systems to make exercising these rights straightforward.
You can request access to the personal information we hold about you at any time. If you notice something's incorrect or outdated, let us know and we'll fix it promptly. Most of your information is accessible through your account dashboard, where you can update details directly.
Want to take your information elsewhere? You can request a copy of your data in a commonly used electronic format. We'll provide this within 30 days of your request.
You can ask us to delete your personal information. We'll honour this request unless we're required to retain certain information for legal or regulatory reasons (such as financial records we must keep under Australian law). You can also request that we restrict how we use your information while we address any concerns you have.
We send educational content and updates about family financial planning topics. You can unsubscribe from these communications anytime by clicking the unsubscribe link in our emails or adjusting your preferences in your account settings.
Protecting your family's financial information is something we think about constantly. We use multiple layers of security to keep your data safe.
No system is completely foolproof, but we invest significantly in keeping your information secure. We also stay current with emerging security threats and update our practices accordingly.
We keep your information for as long as you maintain an active relationship with us. After you close your account, we retain certain records as required by Australian financial services regulations.
Generally, we keep financial planning records for seven years after your last interaction with us. This aligns with requirements under the Corporations Act 2001 and tax record-keeping obligations. After this period, we securely delete or anonymize your information unless there's a valid legal reason to retain it longer.
Marketing communications data is handled differently. If you unsubscribe, we keep just enough information to ensure we don't contact you again, but we don't retain your full profile indefinitely.
Our services are designed for adults managing family finances. While your family financial plan might include information about your children (ages, education goals, future needs), we don't directly collect personal information from individuals under 18. If you include information about your children in your planning, you're responsible for ensuring you have the appropriate authority to share that information.
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "Last updated" date at the top of this page shows when we most recently revised the policy.
We encourage you to review this policy periodically, especially if you haven't looked at it in a while. Your continued use of our services after we post changes means you accept the updated policy.
We use cookies and similar technologies to improve your experience on our website. These small text files help us remember your preferences, understand how you use our platform, and provide relevant content.
You can control cookies through your browser settings. Keep in mind that disabling certain cookies might affect your ability to use some features of our platform.
Our website sometimes includes links to external resources that we think might be helpful for family financial planning. These third-party websites have their own privacy policies, and we're not responsible for their practices. We encourage you to review the privacy policy of any external site you visit.
If you believe we've handled your personal information inappropriately or you have concerns about our privacy practices, please contact us first. We take complaints seriously and will investigate thoroughly.
We'll acknowledge your complaint within 5 business days and aim to provide a detailed response within 30 days. If you're not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC), which oversees privacy law compliance in Australia.
If you have questions about this privacy policy or how we handle your information, we're here to help.
Email:
contact@velomirion.com
Phone: +61 416 558 452
Mail: Blue Room, Bld 19, North Rd, Acton ACT
0200, Australia
We respond to privacy inquiries within 2 business days and work to resolve any concerns as quickly as possible.